Team Member

Description

Job Description:

Overview (Bank overview, GBS India overview, Function Overview)*

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to all Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

• BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview*

Managed Implementation provides fulfillment services for clients that purchase Treasury Roles involve are Intake Specialists which involve doing assignment for Treasury products and Centralized Inline QA which involves doing Inline Audit on Treasury Products.

Managed Implementation comprises of:

• Intake Specialist – This role includes creation of packages as necessary, locating documents required & assignment of packages to onshore & offshore Implementation Advisors according to the scoping tool

Job Description*

• The associate will report to an FLM
• Understand, interpret and implement the instructions mentioned on Treasury requests sent by sales
• Manage regular conversations through emails & online chats with onshore & offshore teams
• Provide resolution to the status requests and queries from internal customers
• Deliver and manage individual targets and contribute towards process metrics

Responsibilities*

• Adherence to the SLAs
• Adhere to the NNTs

Requirements*

Education*

Graduation

Certifications If Any

Experience Range*

0-2 Years

Foundational skills*

• End to end banking knowledge
• Good Communication & Interpersonal skills
• Should be a team player

Desired skills :NA

Work Timings*

08::30pm-05:30am

Job Location*

Gurugram

Job Band:

H8

Shift:

Hours Per Week:

45

Weekly Schedule:

Referral Bonus Amount:

0